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FAQ

Below are some frequently asked questions and answers.
If you have any further questions, please contact us.

In what parts of the world is the service available?

Basically, the service is available anywhere.
The applicable language is English.

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Where is the Net Logistics server located?

It is located at an incubation center at Okayama University in Japan.

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Is it necessary to modify systems on the client side to use the service?

As long as you can store the upload data on your desktop/laptop PC, it is not necessary to modify your main system.
It would be possible to sort the data into the prescribed format using excel or other tools on your PC after downloading it from main database server.
If you are handling operations data on your PC and not using any other server, the upload data can be generated on the same PC and uploaded to the Net Logistics server.
Data Upload

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How frequently should the data be uploaded?

Basically once a day, or less often, such as once every two or three days.
The latest upload data is displayed on the Web screen.
Image of Upload Data format

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Is any special software or skill required to upload data to the Net Logistics server?

It can be uploaded easily from an internet-connected PC, and no special software or skill is required.
We shall provide an Operation manual. Upload operations can be conducted according to the manual.
Data uploaded from your server to the Net Logistics server is handled in same manner basically.
It shall be handled by automatic time scheduling. The upload time schedule needs to be defined by both you and Net Logistics.

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Is there any limitation on the numbers of digits in product codes (parts numbers)?

There is no specific limitation. However, long product codes (parts numbers) may squeeze screen space.
It is recommended to use a length of less than 20 digits.

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Is it possible to add or decrease data disclosing points after the service has started?

We shall issue new IDs or terminate IDs as you request.
The service can adapt to changes in ID numbers.

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Is the screen operation simple?

Screen operation is simple. We shall send an operation manual at the start of service.
Screen Sample

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How can we know if we can create the necessary upload data by ourselves?

We shall send the upload data format when the applicable service is clarified.
You can check how to create upload data by following the format.
A service account will be set up after receiving notice that you can create upload data.
Clarification of upload data

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How should an application be made when the service will be used in several companies?Also, how will the service fee be charged in this case?

The application shall be submitted by one of the companies serving as representative of the companies. The service charge is billed to the representative company for all the companies.

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Our upload data volume may vary. How is the monthly charge calculated?

It shall be calculated by average per day through the month.

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How is the monthly charge calculated when data disclosing points are added or decreased in the middle of the month?

An account added in the middle of the month is not charged for that month.
It is charged beginning from the next month.
An account decreased in the middle of the month is subject to the full charge for the month.

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Our database includes some other parts (product) data not subject to the service.Should the data be removed before data upload to Net Logistics?

You can upload all data including both parts subject to the service and others.
Net Logistics shall control the data and disclose only subject parts to eligible parties.

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